FAQs
Frequently Asked Questions & Answers
Table of content
AS Payment
Before finalizing your order at Alpenländische Spezialitäten Shop, you can choose from various payment options. We accept payments via
- credit card
- PayPal
- "SOFORT" transfer
- IDEAL
- Giropay
- Amazon Pay
- advance payment via bank transfer.
AS Order
That's how you can place an order in the Alpenländische Spezialitäten Shop: Choose the desired products and add them to your cart by clicking on the green button. Go to your cart and proceed to checkout. If it's your first time ordering, you can either create an account or checkout as a guest. Enter your shipping address and select a payment and shipping method. Review your order and agree to the terms and conditions. Click "Place order" to complete your purchase. You'll receive an order confirmation by email, and your order will be processed.
There are various reasons why problems can occur during the ordering process. Often it is due to the web browser, as it may not correctly display our website. If you have problems, you can first try another browser like Google Chrome or Mozilla Firefox. A too strict firewall can also prevent the order from being completed properly.
You can exercise your right of withdrawal within 14 days of receiving your order without giving any reasons. To exercise this right, you must send us a clear statement that you wish to withdraw from the contract. You can send this statement by email to shop@alpenlaendische-spezialitaeten.com or by fax to +43 5232 20777-888.
Usually, you cannot make any changes to your order after it has been successfully placed. However, if you need to make changes to your order, you can always contact our customer service. You can reach us by email at shop@alpenlaendische-spezialitaeten.com or by phone at +43 5232 20777 - 850 from Monday to Friday between 9:00 and 12:00. Together, we will find a solution.
Usually, you cannot make any changes to your order after it has been successfully placed. However, if you need to make changes to your order, you can always contact our customer service. You can reach us by email at shop@alpenlaendische-spezialitaeten.com or by phone at +43 5232 20777 - 850 from Monday to Friday between 9:00 and 12:00. Together, we will find a solution.
Your data will be treated confidentially by us. We secure the connection between your browser and our website (https://www.https://www.alpenlaendische-spezialitaeten.com) with SSL (Secure Sockets Layer) to encrypt the transmission of your data and make it secure. We never share your data with third parties. You can find further information about this in our privacy policy.
The vouchers that we issue as part of our promotional campaigns are only valid for a certain period of time. The exact duration of validity can be found in the email or on social media where you received the voucher. Further legal information regarding the vouchers can be found in our terms and conditions.
To use a voucher code when placing an order, you can enter it in the "Discount code" section during the ordering process in your shopping cart. After clicking "Apply", the discount will be subtracted from your total amount and displayed in the shopping cart overview. Please note that the voucher is only applied to the value of the goods and not to any shipping costs that may apply.
AS Customer complaints
We strive to ensure that your order is delivered quickly and completely. However, in rare cases, errors can occur and products may be missing from your order. If this is the case, we will quickly find a solution. Please contact us by phone or email and provide us with your order number and the item number(s) of the missing products. We will then act promptly and deliver the missing products. Our contact details are shop@alpenlaendische-spezialitaeten.com and +43 5232 20777-850 (Mon-Fri: 09:00 - 12:00).
If a product in your order arrives damaged, please inform us immediately. You can reach us by email at shop@alpenlaendische-spezialitaeten.com or by phone at +43 5232 20777-850 from Monday to Friday between 09:00 and 12:00. If possible, please send us a photo of the damaged product and provide us with your order number as well as the item number or product name. We will then take immediate action and replace the damaged product.
If a package is returned to us, we will try to contact you to discuss further steps. To avoid such delivery problems, we ask you to please consider the following steps:
- Please carefully check your delivery address before completing your order.
- You will receive a tracking number from our shipping partner, which allows you to track the status of your order.
- If you have not received your package for longer than expected, please check your emails or contact us by email at shop@alpenlaendische-spezialitaeten.com or by phone at +43 5232 20777 - 850 from Mon-Fri: 09:00 - 12:00.
AS Contact & Service
You can reach us via email at shop@alpenlaendische-spezialitaeten.com or by phone from Mon-Fri: 09:00 - 12:00 at the phone number +43 5232 20777-850.
AS Customer account
Even as a guest, you can place orders in our shop, but registering offers many advantages. You don't have to enter your data again with every order, which makes the ordering process less complicated and faster.
A personal customer account brings many benefits in the Alpenländische Spezialitäten Shop:
- You can order conveniently and quickly by saving your address data.
- You have the option to track your orders at any time.
- You can manage your billing and delivery addresses.
- You can save your favorite products on a personal wish list.
If you have trouble with your password, you can click on "Forgot password". If you do not receive an email to reset your password, please contact our customer service directly via email at shop@alpenlaendische-spezialitaeten.com or by phone at +43 5232 20777 - 850 from Monday to Friday from 09:00 to 12:00 o'clock.
AS Shipping
Once we receive your payment, your package will be shipped immediately. It is expected to take between two and a maximum of seven business days for the package to arrive. However, we have found that most packages are delivered within two days to Austria and Germany.
We offer standard deliveries to the following countries: Austria, Germany, Belgium, Luxembourg, Netherlands, Denmark, Liechtenstein, Poland, Hungary, Czech Republic, Slovakia, Slovenia, France, Italy, Finland, Portugal, Sweden, and Spain. However, if you wish to have a delivery outside of Europe, please contact our customer service either via email at shop@alpenlaendische-spezialitaeten.com or by phone at +43 5232 20777 - 850 from Monday to Friday between 09:00 and 12:00.
Unfortunately, due to customs regulations, we cannot sell or ship products to Switzerland.
Unfortunately, due to customs regulations, we cannot sell or ship products to the United Kingdom.
Once your package leaves our warehouse, you will receive a confirmation email from us. In addition, our shipping partner will send you an email with the tracking number that allows you to track the status of your delivery.
The shipping costs depend on the weight of the ordered products and your location. You can find a detailed breakdown of the shipping costs here.
At the Alpenländische Spezialitäten Shop, you can choose which delivery service you want to use to receive your package.
- Within Austria, you can choose between GLS, DPD, and the Austrian Post.
- For deliveries to Germany, you have the options of GLS, DPD, and the German Post.
- In the Netherlands, Belgium, and Luxembourg, you can choose between GLS and DPD.
- If you order to other countries, your package will be delivered by GLS.
